According to art. 52 of the D.Lgs. 206/05, the Consumer may withdraw from the contract, without having to provide any motivation and without penalty, within 14 (fourteen) days of receipt of the purchased products.
The Customer who intends to exercise the right of withdrawal must send – within the aforementioned 14 (four-day) period – an explicit declaration in this regard, to which he must attach a copy of the purchase invoice and the code of the purchased item. This communication may be transmitted by e-mail to the following e-mail address: firstname.lastname@example.org
In any case, the Customer agrees to return the goods, without undue delay and in any case within 14 (fourteen) days of the date of communication of the withdrawal, organizing the shipment and/or the methods of return, with the knowledge that the costs of return of the product are borne by him.
Castatea will refund the price of the returned product, using the same means of payment chosen by the Consumer during purchase. If you make a payment by credit card or Paypal, the Consumer will receive a refund directly on the payment method used; on the contrary, in the case of payment made by bank transfer or marking, the Consumer will have to provide the bank details (IBAN), necessary for the refund.
In the event of a valid exercise of the right of withdrawal, the company will reimburse the Consumer for all payments received in relation to the product, for which the right of withdrawal is exercised, within 14 (fourteen) days of receiving the notice concerned with the intention to withdraw. In any case, the company reserves the right to withhold the refund until the time of the return of the product by the Consumer or until the time when the Consumer has not provided certain proof of return of the goods in question.
It is understood, however, that the essential requirement for the valid exercise of the right of withdrawal is the return and integrity of the goods, which must be returned intact, in the original and complete packaging of the tax documents attached to it. Non-compliance with the required provisions legitimizes the company to refuse the exercise of the right of withdrawal and the return of the purchased product.
CONSUMER RIGHTS ON COMPLIANCE AND PRODUCT GUARANTEES
According to art. 130 of the Consumer Code, in the event of a defect in compliance of the purchased products, the Consumer is entitled to the restoration, without charge, of the compliance of the product, by repairing or replacing the goods. The Customer may exercise this right within 2 (two) years from the date of delivery of the asset and is required to report the vice to Zeus Perfumes within the two-month period of the discovery of the vice.
Again, an essential requirement for the valid exercise of that right is the return to the integrity of the goods, which must be returned intact, in the original and complete packaging of the tax documents attached to it.
ONLINE DISPUTE RESOLUTION
If you have submitted a problem that we have not been able to resolve together, remember that since 9 January 2016 the law provides you with the online resolution service of consumer disputes. You can find all the information at https://ec.europa.eu/consumers/odr/